Delivery & Return
We are committed to ensuring your order is delivered in a timely and secure manner. Below are the key details of our delivery process
Product Delivery
Delivery Timeframes:
Standard delivery typically takes between 2–5 business days. Express and next-day delivery options are available at checkout for eligible products and locations.Order Processing:
Orders are processed Monday to Friday (excluding public holidays). Orders placed after 2 PM will be processed the next business day.Delivery Areas:
We deliver to most areas europewide. To check if we deliver to your postcode, please enter your address during checkout.Public Holidays:
Please note that deliveries may be delayed during public holidays due to courier service schedules.Tracking Your Order:
Once your order has been dispatched, you will receive a tracking link via email to monitor your delivery in real-time.Delivery Confirmation & Signature:
Some deliveries may require a signature. If no one is available at the time of delivery, a calling card will be left with re-delivery or collection instructions.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, our return policy is outlined below:
Eligibility for Returns:
Items may be returned within 14 days of receipt, provided they are unused, in their original packaging, and in a resalable condition.How to Initiate a Return:
Please contact our customer service team with your order number and reason for return. We will provide you with return instructions and a return authorization (if applicable).Return Shipping Costs:
Unless the item is faulty or incorrect, customers are responsible for return shipping costs.Refunds:
Once your return is received and inspected, we will process your refund within 5–7 business days. Refunds will be issued to your original method of payment.Exchanges:
If you would like to exchange an item, please return the original item and place a new order.
* If you have any questions about our Return Policy, please don’t hesitate to contact our support team.
* For comprehensive information regarding shipping timelines, delivery methods, return eligibility, refund processing, and other related terms, please refer to our Terms and Conditions.
