General FAQ

What types of products do you sell?

We specialize in high-quality marine aquarium products, including live corals, saltwater fish, invertebrates, aquarium equipment, lighting systems, filtration units, and various aquascaping accessories. Each product is carefully selected to meet the needs of both beginners and advanced reef keepers.

Do you offer custom aquarium solutions?

Yes, we offer custom aquarium design, installation, and maintenance services. Whether you want a nano reef or a large show tank, our experts can help you plan and build your dream setup.

Do you offer discounts or loyalty programs?

 Yes, we periodically offer discount codes, bundle deals, and exclusive offers to our registered customers. We are also working on a loyalty rewards system for returning clients.

Is there a minimum order value?

No minimum order is required. However, some shipping discounts or delivery services may apply only to orders above a certain value, especially for free delivery within Bucharest.

Can I cancel my order after placing it?

 Yes, orders can be canceled before they are shipped. For livestock orders, cancellations must be made promptly, as we prepare animals specifically for your delivery. Contact our support team as soon as possible for assistance.

Are all products in stock?

Our website reflects real-time stock availability. In rare cases of stock discrepancy, we will contact you immediately to offer alternatives, backorder options, or a refund.

My Account FAQ

How do I create an account on Coral-Farm.eu?

To create an account, click on the "Register" button at the top of the page. Fill in your name, email, and a secure password. Once registered, you’ll receive a confirmation email, and you can start browsing, ordering, and managing your account right away.

What are the benefits of having an account?

By creating an account, you gain access to:

  • Faster checkout with saved shipping information

  • Order history and tracking

  • Wish lists and product favorites

  • Exclusive offers and promotions

  • Easy communication with our support team
    Having an account helps you stay updated and manage your purchases more efficiently.


I forgot my password. How can I reset it?

No worries! Click on "Forgot Password" on the login page. Enter your registered email address, and you’ll receive a link to reset your password. Make sure to check your spam or promotions folder if you don’t see the email within a few minutes.

Can I update my personal details after registration?

Yes. Log in to your account and go to the "My Profile" or "Account Details" section. From there, you can update your name, contact info, shipping address, and password. Always ensure your details are up to date for a smooth delivery process.

Is my account and personal information secure?

Absolutely. At CoralFarm, we prioritize your privacy and data security. All personal information is encrypted and stored securely. We never share your data with third parties without your consent, and we comply with all GDPR regulations.

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Delivery FAQ

How long does delivery take?

Delivery times vary depending on your location and the type of product ordered:

  • Bucharest: Same-day or next-day delivery (on eligible orders)

  • Nationwide (Romania): 1–2 business days

  • Europe: 2–7 business days, depending on the destination
    For live animals, we coordinate shipping to ensure safe, temperature-controlled transport and may adjust based on weather conditions.

Do you deliver live corals and marine animals?

Yes, we specialize in the safe delivery of live corals, fish, and invertebrates. All livestock is packed in insulated boxes with temperature regulation to ensure they arrive in perfect condition. We ship livestock only on specific days to guarantee safe transit and minimize stress.

What are the delivery costs?

 

  • Free delivery in Bucharest is available for qualifying orders

  • National delivery fees vary based on order size and courier service

  • European shipping fees depend on weight, size, and destination country
    Shipping costs are calculated automatically at checkout. For large or custom orders, we may contact you directly with an exact quote.

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What happens if I'm not home when the order arrives?

If you’re unavailable at the time of delivery, the courier will attempt to contact you. For dry goods, a second delivery attempt is usually made or the package may be held at the nearest pickup point. For livestock deliveries, it is critical that someone is available to receive the package on the first attempt to ensure the health and safety of the animals. We always coordinate live shipments with you in advance to avoid missed deliveries.

What should I do if my order arrives damaged or incorrect?

f you receive a damaged or incorrect product, please contact us within 2 hours of delivery for live items, or within 48 hours for dry goods. Send us clear photos and a description of the issue via email at [email protected]. We will assess the situation promptly and offer a replacement, refund, or other solution depending on the case.

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